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Help Center
About us
Do you have a physical store location?
Yes, We are located at Huaqiang Bei, Shenzhen, China. We focused on the LCD display industry for more than 10 years, committed to providing high-quality LCD screens for tablets and laptops, an efficient supply chain, and top-class customer service.
What is your privacy policy regarding customer data?
You can redirect to our Privacy Policy page to get detailed information.
Are there any discounts or promotions currently available?
We have only a promotion for more than 2 items in the cart; you will get a 10% discount automatically, and you don't need a promotion code.
Do you offer bulk or wholesale pricing?
Yes, it is generally cheaper to buy in bulk. We are a technology-driven eCommerce company focused on laptop replacement screens, and we also provide wholesale prices. When you purchase items in large quantities, please contact us first, we will offer discounts or lower prices for you.
Do you have a loyalty program and rewards for frequent customers?
We have a loyalty program and reward points for frequent customers. You need to register on our site, and after that, you can get reward points; please check our Reward Points Policy.
Orders
How to track my order?
We will send you a shipping confirmation email after the order has been shipped. There is a tracking number in the email.
How to cancel my order?
If the order has not yet been shipped, you can contact us to cancel it. However, orders cannot be canceled if they have already been packed or shipped.
Does the price include customs fees and tax?
Our price excludes customs fees and tax. Customs fees or Taxes will be charged by your local customs, and we will not cover them.
How long does order processing take?
We process orders as quickly as possible to ensure prompt delivery. Most orders will be processed within 1-3 business days of the order being placed. If there is a delay in processing your order, we will notify you promptly via email.
Are there any discounts or promotions currently available?
We have only a promotion for more than 2 items in the cart; you will get a 10% discount automatically, and you don't need a promotion code.
Do you offer bulk or wholesale pricing?
Yes, it is generally cheaper to buy in bulk. We are a technology-driven eCommerce company focused on laptop replacement screens, and we also provide wholesale prices. When you purchase items in large quantities, please contact us first, we will offer discounts or lower prices for you.
What is your process for backorders or out-of-stock items?
We have huge laptop screens in stock, so we can't update the stock every day; maybe the item you placed was out of stock and couldn't be fulfilled at the time of purchase. we will try to purchase it from other suppliers as soon as possible; your order may be delayed slightly. if all are not available, we will cancel your order and make a full refund to you.
Shipping
How long will it take to get my order?
We know it's hard to wait! That's why we offer several different shipping methods, Standard Shipping (ePacket) and Express Shipping (DHL, FedEx, UPS, and so on).Generally, Express Shipping takes around 7 -15 working days,Standard Shipping takes around...
How much does shipping cost?
We provide free shipping to some countries (e.g., the United States, Europe, and so on). The shipping fees are displayed on the cart and checkout pages.
What countries do you ship to?
We ship worldwide, with the exception of any countries that our carriers (4PX, DHL, UPS, FedEx, and China Post) are unable to deliver to (e.g., Africa, Afghanistan, Iran, North Korea, and Iraq).
Can I change the shipping address after placing my order?
You can change the shipping address as long as the item has not been shipped. if you want to change your shipping address, please contact our support team.
If your order has already been shipped, you can't change the shipping address. But you can reach out to your shipping provider during the delivery process, it might be able to help out with a small address change, like adding in an apartment number or correcting a zip code.
What is your process for backorders or out-of-stock items?
We have huge laptop screens in stock, so we can't update the stock every day; maybe the item you placed was out of stock and couldn't be fulfilled at the time of purchase. we will try to purchase it from other suppliers as soon as possible; your order may be delayed slightly. if all are not available, we will cancel your order and make a full refund to you.
Warranty
What can I do if the product I received is defective or damage?
All items will be tested very carefully before shipping. If you received a defective item or the wrong item, please take photos or send a video of the front and back of your old screen and the screen you received. We will then check what happened on it and make a solution ASAP.
What is your return/exchange policy?
7 Days Return Guarantee
Each item has been tested to make sure it works well before shipping. Once your order has been received, please check the package and all items for the first time and make sure they can work well. If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of receiving the order. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
How do I initiate a return or exchange?
We offer 7-day returns warranty. If you wish to return an item to our warehouse for a refund or exchange, please get in touch with the support team first.
Payment
Why did I get an error pay with Paypal?
A funding source might fail for these reasons:
1. The billing address associated with the financial instrument could not be confirmed.
What payment methods do you accept?
We accept several secure and effective Payment Methods, including PayPal, Credit Cards, and Bank Transfers. When you shop at LPScreen.com, your privacy and online security are always guaranteed.
Is my payment information secure on your website?
We accept PayPal and Stripe to protect your payment information against fraud and misuse. We do not store your credit card information. All credit card information submitted to LPScreen is transmitted over a secure HTTPS connection to keep your information private.
Products
What is the difference between LCD Assembly and LCD Only?
LCD assembly with everything: LCD display, touch screen digitizer, glass, and bezel. you can replace your broken screen very easily. LCD Only means only LCD display, not including touch screen, glass, and bezel. you need to split the broken display from the frame after then replace it. Professional installation is highly recommended!
What is your process for backorders or out-of-stock items?
We have huge laptop screens in stock, so we can't update the stock every day; maybe the item you placed was out of stock and couldn't be fulfilled at the time of purchase. we will try to purchase it from other suppliers as soon as possible; your order may be delayed slightly. if all are not available, we will cancel your order and make a full refund to you.
Does this come with the cable to connect it to my computer?
Hello, We only sell screens. All screens are without cables, but if you need them, we can assist you in purchasing and shipping them with the order.
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